Refund Policy

At JoyPets, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below:

Returns:
We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Refund Process:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Exchanges:
If you need to exchange an item for a different product, please return the original item and place a new order for the desired product.

Shipping Costs:
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

How to Initiate a Return:
To initiate a return, please contact us at joypets45@gmail.com with your order number and details about the item you wish to return. We will provide you with further instructions.

If you have any questions or need assistance, feel free to reach out to us. Thank you for shopping with JoyPets!